For reasons of hygiene and health, INOVATIV STORE SRL
will not accept the return of face masks or protective gloves, unless the returned items have the labels intact and are still in the original sealed packaging.
You have 14 days to change your mind and cancel your purchase. The 14-day period starts from the day you received the package. Sealed products cannot be returned once they have been unsealed. The notification must be made within those 14 days. For canceled orders, the customer will pay the shipping costs for the returned goods.
If the goods are defective for manufacturing reasons, then we can replace the defective product or offer you a refund. For the return / replacement of the defective good (due to manufacturing reasons), INOVATIV STORE SRL
will pay the transport costs.
HOW TO MAKE A RETURN?
The request must be made by sending an e-mail to: firstname.lastname@example.org by mentioning in e-mail the following:
Order number (which can be found in our confirmation email),
The email address from which you placed the order.
Short description of the request. In case of a damage product, please also attach the image of the defective good (s).
Please specify specifically if you want to change the product or request a refund.
Your return request will be answered within 2 business days.
In case of returns, the costs for returning the defective goods (for manufacturing reasons) will be reimbursed within a maximum of 10 working days from receipt of the return from the account INOVATIV STORE SRL
to the solicitor by the same method used for payment, or if not possible will establish a method of payment by mutual agreement with the requesting client (eg: bank transfer for payments made by payment order, postal order for cash on delivery).
For orders paid with the card, the amount will be returned on the same card used for the purchase, within 3-30 days from the acceptance of the return.
For all other types of returns, the costs will be pay by the customer.
WHAT IS THE RETURN ADDRESS?
Returns will be sent to the following address:
INOVATIV STORE SRL
Address: 144 Calea lui Traian Street, block 4, staircase F, ground floor, apartment 3, Postal code 240282, city Ramnicu Valcea, County Valcea
Need help or have questions about your return status? Do not hesitate to contact us at tel: 0737791557 or by email: email@example.com